Shipping and Insurance:
We ship worldwide.
Customer is responsible for risk of loss on all shipments. We only ship to Billing address of the credit card if order is paid with credit card. We can ship to any address you desire if the order is not paid with credit card.
For USA orders we use FedEx, UPS, USPS priority Mail. EACH PARCEL IS INSURED AUTOMATICALLY FOR $100 BY UPS / FedEx. ADDITIONAL INSURANCE ($1 fee per additional $100 insurance) IS OPTIONAL BUT ADVISED. For P. O. box orders, we use usps priority Mail. Customer needs to indicate the additional insurance or any additional shipping protection such as signature service (additional $3.00) in the Message Box provided during checkout. We will charge your credit card the additional insurance fee.
For international orders, we use United States Postal Service Priority Mail Service. It is usually $40 for a receiver.
Any goods received damaged must report to us, www.ftabonus.com, within 5 days of the date of receipt and Customer is responsible for filing the claims with the Courier Company.
Delivery and Delay.
Delivery of goods covered hereby to a carrier at Seller’s plant or other loading point shall constitute delivery to Buyer / Customer. All costs of transportation and risks of loss or damage of goods in transit shall be borne by Buyer / Customer and any such loss or damage shall not relieve Buyer / Customer of any obligation hereunder. Seller (www.ftabonus.com) shall not be liable for any loss or damage (including without limitation consequential or punitive damages) as a result of any failure of Seller (www.ftabonus.com) to perform, any delay in delivery due to any cause beyond Seller’s reasonable control including, but not limited to, acts of God, acts of Buyer, fire, explosion, theft, accident, flood, weather, war, sabotage, riot, epidemic, act of civil disobedience, slow down, strikes or other labor difficulties, embargo, government act, regulation, rule, ordinance, or request, or inability to obtain necessary labor, materials, manufacturing facilities, or transportation. Shipping dates are estimates only and are dependent upon prompt receipt of all necessary information from Buyer / Customer.
In any event, no breach shall be found if the goods herein specified are delivered within a reasonable time after the delivery date set forth. Unless Seller (www.ftabonus.com) specifically agrees otherwise in writing, all items shall be packaged and packed in accordance with Seller’s standard practices, and all goods shall be shipped uninsured.
Returns:
Seller (www.ftabonus.com) will only accept equipment for refund or exchange or store credit that is in as-sold condition, with all original packaging and hardware, within 15 days of its original purchase date.
All returns are subject to 30% restocking charge. No refund on shipping and handling charges for all items. For example, $20 SHIPPING & Handling fee for each receiver is NON REFUNDABLE.
FTA receivers come pre-programmed with the manufacturer's FTA software that enables you to receive all of the free to air channels offered by free to air satellites. We provide customer support for the pre-programmed manufacturer's software only. Downloading anything other than the manufacturers Free To Air program could be illegal and will definitely void your warranty. We do not provide support for program downloads that may enable you to receive Pay Per View channels. Any attempts to program the unit to view satellites 119, 110, Direct TV, Dish Network or Bellvue will void your warranty and no exchange nor repair will be offered.
No returns or refunds are allowed on all kinds of antennas / dishes, switches, remote controls. If your unit has a genuine defect then your unit's first 2 year warranty can be enforced by returning it to its respective manufacturer for repair / exchange. If you are returning your unit to us for a refund, all returns are subject to diagnostics test by our engineering department. We are able to detect unauthorized / illegal third party software on units used to view satellites 119, 110, Direct TV, Dish Network or Bellvue even if they have been factory reset. If this is the case, then your warranty will have been voided. You will need to mail a prepaid shipping label to us for delivery of the unit back to you. If you have not downloaded any unauthorized / illegal third party software onto your unit and are generally dissatisfied with its performance then you may contact us for an RMA # for a refund. All returns for refund are subject to a 30% restocking fee. Initial shipping cost to ship the unit are non refundable. Customers are responsible for shipping fees to return the unit to us.
Customer MUST notify us via email before returning the product to us and MUST request and obtain a RMA (Return Merchandise Authorization Number) and the return department address. This is the identification for the return package so that we can refund customers properly into their correct accounts. CUSTOMERS MUST PROVIDE THE RMA IN THEIR RETURN PACKAGES. We are not responsible for any refunds including but not limited to, the return package was lost without a RMA, etc.. Since there are many frauds in the industry, in order to protect us and our valued customer, there is NO REFUND / Exchange without the RMA. NO EXCEPTIONS.
Customer is responsible for shipping charges and risk of loss on all return shipments. Returns are accepted only if your shipment was sent back to us within 15 days of original shipment date.
All items must be returned complete and with all original parts / documentation and in factory fresh, resalable condition. No parts of the unit should be damaged. Shipping carton should not have anything written on it. Any missing parts will be deducted from amount credited or be charged for the amounts due from the customer's credit card after the refund as a separate charge. Missing manual, Component Audio & Video Cable, will be charged $10.99 each, RS232 Data Cable, $10.99, 4x1 switch $12.99, Battery set, $3, etc.. Items or units returned physically or cosmetically abused intentionally or unintentionally such as scratches on the item, will not be accepted for credit. NO EXCEPTIONS. Customer is responsible for the shipping charges and arrangement for courier pick up if he/she wants to have the items back. We, the merchant, FTABonus.com is not responsible for holding the goods for more than 30 days from its original return date. The goods will be discarded after 30 days.
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